Thursday, 6 November 2014


Businesses today have become complex with technology-driven markets. To make this further complex, businesses face cut-throat competition & ever-increasing focus on service quality. Technology now-a-days plays a crucial role in driving business to success. 

In this fast paced Communication industry, Operators need to continuously change - proactively and reactively. These transformations could be a result of competition requiring business agility, digital disruption, need for Hyper-connected services, NGN transition requiring complete BSS/OSS transformation, M&A activity requiring operators to extract synergies of operations, regulatory mandates such as wholesale / retail splits requiring organizational and operational level transformations.

The Communication Service Providers Industry has moved away from its traditional nature of enabling only voice connectivity. The rapid developments in different technologies, convergence and growing subscriber base especially in the emerging markets, are boosting CSPs to transform into Communication Service Providers (CSPs).

CSPs are now moving beyond ‘voice’ and venturing into data, media and entertainment spaces. This transformational journey has opened new doors of opportunities. However, along with opportunities, new set of challenges also needs to be addressed, such as:

  • Reduced time to market
  • Innovation to stay ahead of the competition
  • Adherence to regulatory compliances
  • Improved revenue margins
  • Improved customer experience
  • Arrested customer churn
  • Arrested Revenue leakage
  • Improved operational efficiency
  • Scalability, reliability and robustness
  • IT Asset rationalization due to merger & acquisitions

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