IT INFRASTRUCTURE & OPERATIONS

While financial analysis of IT provides valuable insight into operational efficiency, our analytics go beyond the budget to understand and compare IT's efficiency and effectiveness, enabling IT to demonstrate value to the business, leverage external markets and reduce costs. Helping  IT organizations identify and assess IT cost and performance levels against peers.

Understanding the key issues you are facing:

Modernization and consolidation. Modernization and consolidation projects offer the opportunity to assess financial goals, as well as control costs while staying competitive. We establish baseline costs, evaluating scenario options and continuous measurement to ensure success.

Cloud computing is impacting business operations. You need a framework to evaluate current and future-state goals. We help utilize a road map to analyze the efficiency and effectiveness of the strategy.

Virtualization. The technologies/techniques that make cloud viable are already making internal infrastructures more efficient and effective. We help identify your relative level of virtualization and provide comparative data for understanding the impact of decisions to implement it.

IT service portfolio looks at services in business terms, specifying what they are, how they are bundled and their benefits. Product-, process- and platform-neutral, it is an important communication and relationship management tool.

IT service catalog decomposes services into specific offerings, including chargeback methods, pricing, service-level options, limitations/exclusions and escalation commitments. Service portfolio and catalog comprise a steppingstone for the I&O organization to evaluate its cloud opportunities.

Networking. Enterprises have become more dependent on networks to conduct business, making stability a necessity; as spending increases, so does the difficulty of managing these networks. Our benchmarks cover wired and wireless networks in WAN, LAN, MAN, Internet, VoIP, local and long-distance voice.

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CIOs need to decide how they will position the IT organization in relation to emerging digital business technologies, such as the Internet of Things, 3D printing, wearable technology, robotics and cognitive systems.

Regardless of your industry, every CIO will need to prepare for the upcoming digital business technologies and the impacts it will have on the enterprise.

CIOs should use this research to start forming their positions on digital business technologies, and to prepare their IT organizations with the right resources and skill sets.

Two key attributes will cause some CIOs to hesitate in making digital business technologies part of the IT organization's responsibilities:

1. Digital business technologies are operational in nature. The IT organization is used to owning and supporting "back office" and infrastructure technologies. Digital business technologies are aimed at supporting "front office" and operations.
2. Digital business technologies are emerging technologies. Drones, the IoT and cognitive systems are not commonly part of the IT agenda.

However, we encourage CIOs to understand how relevant these technologies are, and will be, in their industries, and to give them a fair assessment. There is much at stake — in both business value and technology investment.

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Data centre market will be driven by the revival of growth-related projects across verticals such as banking, insurance, telecom and the government segment.

India to become the second largest market for data center infrastructure within the Asia-Pacific region (source: Gartner)

Gartner has estimated that the market value of Indian data centre infrastructure will increase by 5.4 per cent from $1.92 billion in 2014 to $2.03 billion in 2015. Accordingly, India will become the second largest market for data center infrastructure within the Asia-Pacific region.

Gartner believes that the data centre market will be driven by the revival of growth-related projects across verticals such as banking, insurance, telecom and the government segment. Large enterprises are likely to invest in infrastructure replacement and growth related projects covering enterprise mobility, cloud and big data solutions. Moreover, Indian enterprises will be focusing on building intelligent data centres that focus on optimising existing hardware assets by using additional software capabilities. This will drive increased attention on newer trends such as public cloud, and integrated systems.

Within the Indian IT infrastructure market, server segment revenue is forecasted to reach $677 million in 2015, a three per cent increase over 2014. Gartner further forecasts that enterprise networking will be the biggest segment with revenue expected to reach $948 million in 2015. Data centre consolidation and virtualisation, along with cloud and mobility solutions, are the key trends influencing network purchases. The firm is of the view that there is great potential for both users and vendors to leverage some of the emerging technologies to drive growth.

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